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Terms and Conditions that shape your account

When you open your account on super 138, you agree to the terms that protect both you and our platform.

Account eligibility & regional accessPayment and withdrawal rulesDispute and support paths

What the terms cover

super 138 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our terms outline your rights and obligations when using super 138. Account creation requires you to be of legal age where local law permits. Deposits via DANA, OVO, GoPay and QRIS are processed under our payment partner agreements; each transaction is verified before funds appear in

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your wallet. Withdrawals follow the same verification path and are processed within stated timeframes once your request is confirmed. Game play, table access, and account suspension follow rules posted on the platform. Disputes are handled through our support channels first; if unresolved, escalation depends on local
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law and jurisdiction.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH US WHEN YOU NEED

Contact paths for policy questions

Team online

Live chat support

Available daily 08:00–23:00 Indonesia time. Agents answer questions about your account terms, payment holds, game restrictions and account closure.

Email submissions

Send account, payment or terms questions to our support mailbox. Responses arrive within 24 hours on weekdays. Include your account ID and the specific issue.

In-app help centre

Browse FAQs, policy summaries and common account steps directly from your account dashboard. Search by keyword for quick answers on deposits, withdrawals and gameplay rules.

HOW WE PROTECT YOU

Data, security and your account rights

Account security

Your password and login credentials are encrypted. Two-factor authentication is available in account settings. We do not store full payment card numbers; DANA, OVO, GoPay and QRIS payments are tokenized by our partners.

Data retention

We keep your account, transaction and gameplay history for the duration of your membership and for 7 years after closure for compliance. Personal data is deleted upon written request where local law permits.

Payment verification

Every withdrawal request triggers identity and account-balance verification. Payouts via your linked DANA, OVO, GoPay or QRIS account are matched to your registered details before processing.

Cookie and tracking

We use cookies to remember your login, language and gameplay preferences. Analytics cookies track traffic patterns to improve the platform. You can disable non-essential cookies in your browser settings.

Account closure and disputes

You may close your account at any time through the account menu. Funds are returned to your original payment method. Disputes over payouts or game outcomes are reviewed by our operations team within 5 business days.

Policy updates

We notify you of material changes to these terms via email and in-app banner. Your continued use of super 138 after 30 days constitutes acceptance of the updated terms.

Terms and account rules explained

You agree to follow our terms of play, deposit and withdrawal rules, and platform policies. You confirm you are of legal age where local law permits to hold an account. You accept that your gameplay data, payment methods and account history are stored securely on our servers.

Yes. Open your account settings, select Closure, and confirm. Your funds are returned to your original payment method within 3–5 business days. Your account cannot be reopened once closed; you must create a new account to play again.

Contact our support team via live chat or email with your account ID and transaction details. Our operations team investigates and responds within 5 business days. If unresolved, escalation depends on local law and your location.

All deposits and withdrawals are encrypted and verified by our payment partners. Payment details are tokenized; we do not store your full card or account number. Each withdrawal is matched to your registered identity before funds leave our system.

Yes, accounts may be suspended if you violate terms, attempt fraud, use restricted game modes, or breach account rules. Suspension details are sent to your registered email. You may appeal suspension through our support team within 30 days.

We retain your account history and transactions for 7 years for compliance and dispute resolution. Personal contact data is deleted upon written request where local law permits. You may request a data export before closure.

We accept DANA, OVO, GoPay and QRIS for deposits and withdrawals. All methods are processed by our trusted payment partners. Deposits usually clear in under one minute; payouts are processed within the timeframes shown in your withdrawal confirmation.

Terms and Conditions that shape your account

Contact paths for policy questions

Live chat support

Email submissions

In-app help centre

Data, security and your account rights

Account security

Data retention

Payment verification

Cookie and tracking

Account closure and disputes

Policy updates

Terms and account rules explained

01 What do I agree to when I open my account?

02 Can I close my account if I want to stop playing?

03 What happens if I dispute a payout or game outcome?

04 How are my DANA, OVO, GoPay and QRIS payments protected?

05 Can my account be suspended, and why?

06 How long do you keep my account and payment data after I close?

07 What payment methods do you accept for deposits and payouts?

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